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Quick Guide to Building a Small Business Web Site

Real Advice from Web Owners

I invited my clients to submit comments that might be helpful to new web site owners. Here's what a few of them had to say...

All I can say is Plan, Plan and Plan! And then find a great designer and plan some more!

I started "working" on my website about 6 months prior to contacting my designer to request his services. Although I did not have the "know-how", after months of looking at other web sites, their design, color schemes and user friendly-ness, I knew what I wanted. At least enough to describe it to the designer. That was the easy part...

Then came the content for the website. In my case, I have a lot of competition. There are certain catch phrases that run in my industry. I wanted to make sure I used all of them in a way that made sense. You can't just use a phrase/keyword on a page without a proper paragraph to contain it, yet, you also don't want to sound like every other website on the internet. I spent months writing, re-writing and editing and writing again. This process can go on forever, at some point you just have to say...This is it!, and send it off to be posted! Of course, don't rush this process and don't post your content until you are satisfied with it. You can always ask your designer to tweak some words or paragraphs.

The one thing that I wished I knew more about before hiring and discussing my ideas with my designer, was online payment methods. This was a very new process to me, and as my designer would tell you, I waited until the last minute to decide which way to go. There are so many options, providers, fee schedules! Ugh, the fee schedules! All I can say is, find a vendor, read their information, talk to them and get all your questions answered. Remember, they want and need your business. Even if you think your question is a silly one, ask it! The answer you get might just be the deciding factor. Research a couple of different vendors, compare pricing, features and company policies. With an e-commerce website, the merchant (you) are responsible for every transaction, good or bad!

I was lucky to find a local bank that would provide me with my merchant account. This bank partnered with certain online payment gateway providers, so my choices were narrowed down for me. I researched the payment gateway providers and found one that offered everything I was looking for in a vendor.

Lori Herniak  
melangecosmetics.com  

One great piece of advice I received as I was writing the copy for my Web site is 'Don't try to be perfect. Web sites are constantly evolving.' That really freed me up to at least start by getting something online. I could always update and 'tweak' it if I didn't like it later, because it's not final copy like a printed brochure. As someone who gets caught up in 'perfectionism,' this was critical for me!

As a freelance business writer, a Web site has been extremely critical for my business. It helps provide a personality and credibility to this strange name an editor sees in his or her inbox. It also helps set me apart by showing that I took the time, effort, and expense to create a Web site to showcase my previous work samples. It provides a great introduction to editors to see testimonials and writing samples that I am a professional writer able to meet deadlines and write according to the assignment.

Vicki Powers  
vickipowers.com  
 

I publicize my site by making the url part of my email signature, and I've procured links from several nonprofit anti-death-penalty sites. I will keep the site as long as I can afford to just because I enjoy keeping it updated and receiving the occasional email contact it generates from like-minded individuals. Perhaps I can use the site to generate some buzz for the book I'm currently working on--but that's a ways off.

Eliza Steelwater  
hangmansknot.com  
 

I believe the biggest mistake most people make when planning a website created is that they think [the designer is] going to provide the content as well as the design and layout. I was told, "Tell Tim to just be creative, we’re pretty easy to please." He’s not alone; a lot of people do not realize that [the designer] cannot come up with the words about their business/organization.

Penny Garrett  
gascity.com  

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